HR Software for Hospitality and Restaurants

Hospitality HR is characterised by high turnover, split shifts, service charges, tip distribution, minimum wage compliance, and a workforce that is often younger, more mobile, and more likely to be on zero-hours or short-hours contracts than in most other sectors. ERA 2025 hits hospitality harder than almost any other industry — tips must be passed in full, zero-hours workers can request guaranteed hours, and SSP from day one applies to all workers who call in sick.

The compliance burden in hospitality has never been higher. A busy restaurant group managing tips, tronc, rota scheduling, and multiple contract types across three sites needs an HR and payroll system that keeps up — not a spreadsheet that falls behind.

Mellow is designed for this complexity. Payroll handles service charges and tips in line with ERA 2025 tipping requirements. Absence from day one triggers SSP calculations automatically. Zero-hours worker patterns are tracked so you can see — before a formal request arrives — which workers are developing a regular pattern that entitles them to request guaranteed hours. For hospitality groups that are growing, the ability to add a new site to Mellow without rebuilding the system from scratch is the operational benefit that matters most.